Agent00 began operations in 2006 in the US, and has successfully built up an impressive array of contact centre customers (see www.agent00.com). Now, 4 years later, the European office of Agent00 is up and running, and hopes to bring the same business benefits to contact centres in the UK, Ireland, and mainland Europe as it has in the US.
In trying to summarize Agent00 in terms of the brand, the product, the service and company, it could be condensed into the following sentences. Agent00 requires only the existing data from within your call centre systems (such as calls handled, ACW, sales, etc) and an acceptance of the principles of reward and recognition. Your data is pushed regularly to external secure Agent00 servers, where we process it. In turn, each agent receives a real time personalised browser view of their daily perfromance, linked to their job role objectives. A Wallboard or Projector view of daily and weekly perfromance leaders from teams or entire call centres is available. This is behavioural science applied to the call centre for the first time. As a result, Agent00 delivers you SELF-MOTIVATED agents over a sustained period of time. Demonstrable benefits are double digit increased productivity per agent, improved customer satisfaction and lower attrition.
To see a brief video overview on YouTube of how Agent00 works, please click here. To see the appearance of Agent00 on each agents web browser, or how the recognition aspect of Agent00 appears on wallboards or projector views, click here.
We like to provide an online demonstration of how Agent00 works and the benefits this brings to call centre operations. To book a 20 miinute online presentation and chat, please call us now on +44 (0)1462 683533, or click on the Contact button above.
In the following section you can read about our growing list of US and worldwide patents. After this, you can find more technical information on how Agent00 is set up to work with your existing servers and networks, such as:
Finally, we have added a glossary of terms used within the call centre industry that apply to the Agent00 solution. This glossary is not intended to be technical or comprehensive.