Reduce Costs
Reduce Costs
To cut straight to the chase for detailed financial figures on cost savings achieveable by implementing Agent00 in your call centre, click on one of the three following links : telesales/call centre page, incoming/help desk centre page, outsourced contact centre page.
Agent00 delivers significant improvements in profitability, in any of the three contact centre scenarios mentioned above. This is not just an initial improvement in your bottom line, this is a sustained improvement over many years. The facts and figures speak for themselves!
This is achieved through both call centre cost reduction and increased efficiency and effectiveness of agents. Specifically, Agent00 has demonstrated sustained and significant operating cost reductions through:
Staff turnover, or attrition rates vary enormously across the entire contact centre industry, from as low as 8% to as high as 120%. The average turnover rate for agents in the UK is 30.4% (CIPD), which has obvious cost implications for recruitment and training of replacement agents.
Not only that, but if your agents are more self-motivated and enthusiastic, they will achieve more in their working day. Call centre productivity increases through better time keeping and a genuine desire of each agent to do more. These are natural results from implementing a real time reward and conditioning system, which Agent00 uniquely provides.
But dont just take our word for it. Take a look at the actual results of using Agent00, in the Financial Examples, as reported by our call centre clients.
If you want to maximise the investment you have already made in technology and data, and use it for the benefit of your agents and customers, then call us now on +44 (0)1462 683533, or click on the contact button on the top right of this page.
Call centre cost reduction can be achieved and sustained over many years by implementing Agent00 as a solution.